Uber is taking steps to provide better service to its most frequent riders. According to a report by Techcrunch, the company is experimenting with a 24/7 support feature for its premium users. The feature will bring a hotline for these users, along with “specially trained experts” who can take questions all day and all week. The pilot tests for the feature were launched this week.
The feature will bring a hotline for these users, along with “specially trained experts” who can take questions all day and all week.
You will have to use Uber quite a bit to be eligible though. It seems Techcrunch’s Josh Constine has access to the feature for being on Uber rides for 10,633 miles. It’s unclear just how much Uber usage will qualify you for the feature though.
While Uber used to offer email support earlier, the company shut down the firstname.lastname@example.org email address in March 2016. The same was available for both passengers and drivers, though the company now prefers in-app services. That said, Uber used to have a 1-800 number earlier, when it was phasing out the email address, which was used for emergencies in 22 cities.
The company also has a 24/7 helpline number for drivers, which was part of Uber’s efforts to improve working conditions for them.