AI will create more jobs than it eliminates by 2020: Gartner

The report dismisses previously-held assumptions that AI will eliminate more jobs than it creates.
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AI is on track to create more jobs than it eliminates, a new report has revealed.

AI is on track to create more jobs than it eliminates, a new report has revealed.

AI is on track to create more jobs than it eliminates, a new report has revealed. According to Gartner by 2020, artificial intelligence (AI) will slash 1.8 million low key jobs, but will create 2.3 million new jobs.

“Many significant innovations in the past have been associated with a transition period of temporary job loss, followed by recovery, then business transformation and AI will likely follow this route,” said Svetlana Sicular, research vice president at Gartner. “AI will improve the productivity of many jobs, eliminating millions of middle- and low-level positions, but also creating millions more new positions of highly skilled, management and even the entry-level and low-skilled variety.”

By 2019, healthcare, the public sector and education will see continuously growing job demand while manufacturing will be hit the hardest. 

The report adds that the number of jobs affected by AI will vary by industry. By 2019, healthcare, the public sector and education will see continuously growing job demand while manufacturing will be hit the hardest. From 2020, AI-related job creation will cross into positive territory, reaching two million net-new jobs by 2025, the report read.

The research and advisory firm notes that unfortunately, “most calamitous warnings of job losses confuse AI with automation – that overshadows the greatest AI benefit – AI augmentation – a combination of human and AI, where both complement each other.”

The report further adds that IT managers should not only focus on the projected net increase of jobs. Rather they must take into consideration what jobs will be lost, what jobs will be created, and how it will transform how workers collaborate with others with every investment that is made in AI-enabled technologies.

Gartner also predicted AI’s impact on the workplace. The research consultancy observed that by 2022, one in five workers engaged in mostly non-routine tasks will rely on AI to do a job. “Using AI to auto-generate a weekly status report or pick the top five e-mails in your inbox does not have the same wow factor as, say, curing a disease would, which is why these near-term, practical uses go unnoticed,” said Gartner’s VP for Research Craig Roth.

From 2020, AI-related job creation will cross into positive territory, reaching two million net-new jobs by 2025

“Companies are just beginning to seize the opportunity to improve non-routine work through AI by applying it to general purpose tools.” Through 2022, multi-channel retailer efforts to replace sales associates through AI will prove unsuccessful, although cashier and operational jobs will be disrupted, the report said, adding that in 2021, AI augmentation will generate $2.9 trillion in business value and recover 6.2 billion hours of worker productivity.

“Rather than have a machine replicating the steps that a human performs to reach a particular judgment,” said Gartner’s Mike Rollings, “the entire decision process can be re-factored to use the relative strengths and weaknesses of both machine and human to maximise value generation and redistribute decision making to increase agility.”